Booking
What's your cancellation policy?
100% refund if you cancel within 48 hours of booking (when booked at least 7 days before check-in). 100% refund if canceled 7 or more days before check-in. 50% refund if canceled at 5 days before check-in. Optional travel insurance may be available depending on your booking — if so, it'll appear in your guest portal after you book.
When will I receive check-in info?
Within 48 hours of booking, you'll receive your Cedar Escape digital guide with arrival details, house tips, and local recommendations. Your door code arrives by email on the day of check-in (check-in is at 4:00 PM).
Do you offer travel insurance?
On some stays, yes. When travel insurance is available for your dates, the option appears automatically as part of your booking — there's nothing you need to request. If you don't see it, it isn't available for that reservation.
Can I add more guests later?
Yes — just message us and we'll update your reservation. Cedar Escape is approved for a maximum of 14 guests by the county, so we can't go above that number.
Check-In + Checkout
What time is check-in and check-out?
Check-in is at 4:00 PM, check-out is at 11:00 AM.
Can I check in early?
Sometimes. Early check-in options are available on select stays, and any options open for your reservation will appear in your guest portal.
Where do we park?
The driveway comfortably fits 3–4 cars. Show up with more, and free overflow parking's got you covered.
Is there an EV charger at Cedar Escape?
Yes. Cedar Escape has a Level 2 EV charger in the driveway with a standard J1772 connector, and there is no fee for guests to use it. Tesla drivers may need an adapter.
Do I need 4WD or AWD to reach Cedar Escape?
There is no specific vehicle requirement for reaching Cedar Escape. The home is located inside Massanutten Resort and is accessed by paved resort roads. A standard car, SUV, or truck can access the property under normal conditions.
During the winter months, weather and road conditions can vary. We recommend checking the forecast and local road conditions before your trip and choosing the vehicle you feel most comfortable driving in those conditions.
Are there quiet hours?
Yes — 10:00 PM to 7:00 AM, per the Massanutten Village community rules. Please keep noise indoors during those hours.
House + Amenities
What's the bedroom count?
Five bedrooms across two floors, including a walkout lower level, with 9 beds total between the bedrooms and bunk room. There's also a downstairs sleeper sofa on top of that.
Are pets allowed?
No, we're not able to accommodate pets at this time.
Is smoking allowed?
No, Cedar Escape is a smoke-free property.
Are parties or events allowed?
No — gatherings beyond your registered guest count aren't permitted at the property.
Families + Groups
Is it kid-friendly?
Yes. We offer several family-friendly amenities including a high chair, Pack 'n Play, toddler dinnerware, child safety gates, and bunk beds. Please note the property is not fully childproofed, and adult supervision is required at all times.
What's the max occupancy?
Sleeps up to 14 guests comfortably.
Is there a minimum age to book?
Yes, the primary guest must be 23 or older to book.
Massanutten Resort
Is Cedar Escape inside Massanutten Resort?
Yes — Cedar Escape sits inside the Massanutten Resort community, part of the Massanutten Property Owners Association.
Are resort activities included?
No. Skiing, the WaterPark, golf, and other resort activities are separate, paid passes — not included with your home rental.
How far is Cedar Escape from JMU?
About a 25-minute drive.
Direct Booking
Can we book directly?
Yes — booking direct means no extra booking-platform fees, and you're working straight with us if anything comes up.
When do we receive the digital guide?
Booked guests receive a detailed digital guide within 48 hours of booking, with arrival details, house tips, and local recommendations.